How can we help you?

Contact Us

+1 (609) 759-0278 Phone
+1 (636) 552-8405 Fax

Frequently Asked Questions

Do you email PDFs to me?

No, you must download the PDFs from our website. PDFs purchased by credit card or PayPal can be downloaded immediately after checkout. Instructions on how to do so are listed below.

To see a live demo, watch this video.

How do I open and print music from the ZIP file I downloaded?

COMPUTER INSTRUCTIONS – Double-clicking the ZIP file will open it on Windows and Macintosh computers, and expose the files inside, which for us are typically a locked PDF and password file. Double click the file called “Password” and copy the password. Open the PDF and paste in the password when asked. From this point, you can view and print your music.

To see a live demo, watch this video.

IPHONE/IPAD (IOS DEVICE) INSTRUCTIONS

○ Ensure an App that can open Zip files has been installed on your device from the Apple App Store, such as WinZip.

○ Go to My Account on artofsoundmusic.com, click the order and then product name to download.

○ The file will be downloaded to your device and you will be asked which App should be used to open it. Choose WinZip.

○ In the Zip App, touch the password.txt file to open it. Copy the password shown.

○ In the zip App, touch the PDF file name to open it. Paste in the password and you will see the music.

ANDROID DEVICE INSTRUCTIONS

○ Ensure an App that can open Zip files has been installed on your device from the Google Play Store, such as WinZip.

○ Ensure an App that can open PDF files has been installed on your device from the Google Play Store, such as Adobe Acrobat or MobileSheets.

○ Go to My Account on artofsoundmusic.com, click the order and then product name to download.

○ The file will be downloaded to your device.

○ Open the Zip App and navigate to the SD card’s “Download” folder.

○ In the Zip App, touch the password.txt file to open it. Copy the password shown.

○ In the Zip App, touch the PDF file name (e.g. 617.pdf). You will get a choice of PDF reader Apps to open it in, pick one.

○ When prompted by the PDF reader, paste in the password and you will see the music.

I've lost the PDF and/or password to open it. Can you help?

Email us or send us a note via our contact form with your email address and order number and we’ll get you fixed up in no time!

Can I generate an invoice for purchased items?

○ Log into your account

○ Click “My Account” on the top right of the screen

○ Click “View” button next to the order you need an invoice for

After the page changes, right-click on the page and choose “Print”. From there you can print a hard copy or to a PDF driver.